Items will be shipped approximately 2-4 days after confirmation of cleared payment. Large and custom orders will take longer, depending on the quantity ordered, so please contact us for more information. Shipping charges are calculated by the parcel weight and will be displayed during the checkout process before your order is confirmed.
Global Registered Shipping: Shipping time is approximately 18-30 days by registered post, depending on your location.
Global EMS Express Shipping: Shipping time is approximately 5-7 days.
Shipping time can also be affected by local ceremonies and public holidays.
All items are shipped by the Indonesian postal service. A tracking number will be provided to you 24-48 hours after your item has been shipped.
CUSTOMS IMPORT TAXES
Customs Declarations are ONLY available with EMS express shipping. Customs declarations are NOT available with registered shipping. For large or bulk orders, customers should first contact the customs office in their country for an estimate of the import fee for their orders.
It is the customer's responsibility to be aware of any customs fees that may be charged by their country before they confirm their order. We are not responsible for any customs charges. We do not provide refunds for shipping of items that have been refused to be collected because of custom's charges.
We offer a 30 day return policy on our items from the the date of delivery. Change of mind returns will not be accepted for minimum quantity orders or custom orders.
We will be happy to offer you replacement, refund, or credit depending on the availability of the product. We do not refund shipping costs for change of mind orders.
To return a product, simply contact us within 30 days from the date your order was delivered. After contacting us simply mail the product to us in its original condition with a copy of the reciept.